Shipping policy

Our freight and delivery charges are as follows:

Store to warehouse:

IKEA: Maltashopper freight charge varies by item

Casa: No admin charge.

 

Local delivery/pickup:

IF YOUR ORDER HAS IKEA PRODUCTS:
  • IKEA products take between 5-14 working days to arrive if they are unavailable in our warehouse but are in stock in Catania.

  • If you have paid for DELIVERY for your order, then our MQABBA warehouse will be in touch when all IKEA products in the order are marked as AVAILABLE IN MALTA.


IF YOUR ORDER HAS CASA PRODUCTS:
  • If the CASA products are in stock and you have paid for DELIVERY, they will be delivered within 2 working days from our SANTA VENERA warehouse. Our Santa Venera warehouse will be in touch to coordinate with you.

  • If your CASA products ordered are not in stock, they might take between 20 and 40 days to arrive from CASA International.


IF YOUR ORDER HAS BRICOCENTER PRODUCTS:
  • BRICOCENTER products take between 5-14 working days to arrive if they are unavailable in our warehouse but are in stock in Catania.

  • If you have paid for DELIVERY for your order, then our MQABBA warehouse will be in touch when the order is ready to deliver.

 

Delivery charges will be added to your cart automatically at checkout. Delivery charges vary on a number of criteria which are clearly explained at check out according to your order.

Should our attempted delivery fail we reserve the right to request additional payment to reattempt the delivery.

Storage Fees:

Since we have very limited space in our warehouse, we are unable to store customers' orders. When your order arrives at our warehouse, we will notify you by email to select a delivery date. The notification will state the deadline for selecting your date.

If no delivery date is selected by the deadline stated in your notification, a weekly storage fee of 10% of your order value or €10, whichever is higher, will be applied to your order. The fee is charged again every week thereafter and continues to accumulate until both of the following are done: (a) all outstanding storage fees are paid, and (b) a delivery date is selected. Outstanding storage fees must be paid before a delivery date can be chosen.

If the accumulated storage fees reach or exceed the value of your order, your order will be cancelled and the amount you paid will be applied to settle the accrued storage fees, in accordance with our Refund Policy. To avoid storage fees entirely, simply select a delivery date by the deadline in your notification.

Refusal of a confirmed delivery is treated the same as not selecting a delivery date: storage fees begin to accrue from the failed delivery date, and we reserve the right to charge for the additional delivery attempt.

 

 

International Shipping

  • All orders are despatched using Maltapost Parcel Post unless otherwise arranged.
  • Packages are NOT insured by use so it is YOUR responsibility to insure against loss or damage.
  • Any items that are being returned under our returns policy (which includes the EU right of withdrawal) must be returned to our offices in Malta at your own expense. Alternatively, you can request our collection service for €50, payable in advance.
  • Once returned items are received by us in proper condition a refund will be issued.