Shipping policy

Our freight and delivery charges are as follows:

Store to warehouse:

IKEA: Maltashopper freight charge varies by item

Casa: No admin charge.

 

Local delivery/pickup:

IF YOUR ORDER HAS IKEA PRODUCTS:
  • IKEA products take between 5-14 working days to arrive if they are unavailable in our warehouse but are in stock in Catania.

  • If you have paid for DELIVERY for your order, then our MQABBA warehouse will be in touch when all IKEA products in the order are marked as AVAILABLE IN MALTA.


IF YOUR ORDER HAS CASA PRODUCTS:
  • If the CASA products are in stock and you have paid for DELIVERY, they will be delivered within 2 working days from our SANTA VENERA warehouse. Our Santa Venera warehouse will be in touch to coordinate with you.

  • If your CASA products ordered are not in stock, they might take between 20 and 40 days to arrive from CASA International.


IF YOUR ORDER HAS BRICOCENTER PRODUCTS:
  • BRICOCENTER products take between 5-14 working days to arrive if they are unavailable in our warehouse but are in stock in Catania.

  • If you have paid for DELIVERY for your order, then our MQABBA warehouse will be in touch when the order is ready to deliver.

 

Delivery charges will be added to your cart automatically at checkout. Delivery charges vary on a number of criteria which are clearly explained at check out according to your order.

Should our attempted delivery fail we reserve the right to request additional payment to reattempt the delivery.

Storage Fees:

Since we have very limited space in our warehouse, we are unable to store clients’ orders. Your orders will be scheduled for delivery at our discretion. Should you refuse delivery of your order, we reserve the right to charge a storage fee of €100 per order per week. If an order remains undelivered after 3 weeks, we reserve the right to return your order and refund the value of the goods excluding admin charges of €500

 

International Shipping

  • All orders are despatched using Maltapost Parcel Post unless otherwise arranged.
  • Packages are NOT insured by use so it is YOUR responsibility to insure against loss or damage.
  • Any items that are being returned under the EU 14-day right of withdrawal rule must be returned back to our offices in Malta at YOUR expense.
  • Once returned items are received by us in proper condition a refund will be issued.