Happy customers!
See what our customers had to say about our service.
The transport was the sane price of the purchased items and I could not get a quote before I do the purchase. Delivery date was changed 3 times and one a delivery person for a 2 metre sofa.
As usual - once my order was ready - I was informed - the assembly man - Elijah, was very polite and efficient and he tidied everything up afterwards.
His colleague was the same -
Communication is great with all the service people -
Elijah, the kitchen installer, did an excellent job installing our kitchen on the 24th and 25th of September 2026. His attention to detail was outstanding, and he worked carefully throughout, making sure everything fitted perfectly and was finished to a high standard.
We especially appreciated the care he took to ensure we were happy with the end result. We are very happy and would highly recommend Elijah. Thank you, Elijiah!
I am very happy with the kitchen design and installation, it fits perfectly in my apartment and everything works well, I have been using it in the weekend. Many thanks to Anna for this. The installer was very professional, kind and clean in the work he has been doing, really great!
Quick and easy
Thank you, Irène! We're glad you found our review process quick and easy. We appreciate your support!
Never regretted it for an instance. Wonderful.
Hi Maryanne, we're thrilled to hear you had a wonderful experience! Thanks so much for your kind words and support.
Great
Hi Mariah, thank you so much for your wonderful feedback! We're thrilled you had a great experience. Come back soon!
great
Hi there! Thank you for your wonderful feedback. We're thrilled you had a great experience. Looking forward to serving you again!
I am extremely disappointed with MaltaShopper's delivery service and, even more so, with the way my concerns were handled.
I placed a **very large order of almost €6,000**, including an approximately **25% markup over IKEA prices for purchasing and transporting the goods to Malta**, and paid a further **€75 for delivery from the Malta warehouse to my home**.
MaltaShopper chose the delivery day but would not provide a reasonable delivery window. I was told that if I wanted even a **two-hour delivery window, I would have to pay an additional €100**. In other words, after an almost €6,000 order, the markup and a €75 local delivery charge, I would need to pay another €100 simply to be given a two-hour window. Otherwise, I was expected to rely on their tracker.
That is exactly what I did — but the tracker was completely inaccurate. It was showing that my delivery was **more than one hour away** when the driver called to say, **“I will be there in three minutes.”**
For such a large delivery, I had organised a lifter. When he became available approximately halfway through the unloading, he could be there within **10 minutes**. I asked the driver to wait, but he refused.
When I complained, rather than acknowledging that their tracking information had been wrong, I was told that **“you can't board a bus and expect it to be a taxi service.”**
I was not expecting a taxi service, nor an exact delivery time. I was expecting reasonably reliable information so that I could organise receipt of a major delivery. You cannot tell a customer to pay another €100 for a two-hour window, otherwise rely on your tracker, and then provide a tracker that is wrong by more than an hour and give just **three minutes' notice**.
For an order of this size and cost, I expected considerably better organisation and customer service. The dismissive response when I raised a legitimate concern was particularly disappointing.
Dear Anne Marie,
Thank you for your business and for taking the time to share your feedback. We genuinely understand how stressful receiving a major delivery can be, and we sincerely apologise that your experience was so frustrating.
We want to address your concerns directly:
Delivery Coordination: The Standard Delivery option you selected operates on a multi-stop route between 9:00 and 16:30, which unfortunately means we cannot commit to a specific arrival time.
Service Options: We offer a Specific Time Delivery option specifically designed for lifter coordination, which ties up a crew of multiple staff to properly hand off the goods at both sides of the lifter. Our team reached out to you days before your delivery to offer an upgrade to this service.
The Tracking System: We apologise that the live tracker was inaccurate on the day of your delivery. We use Google technology to predict arrival times based on traffic and route progress, but it is not always perfect, and we are sorry it did not give you the notice you expected.
Customer Service: We apologise if the 'bus and taxi' analogy used by our representative felt dismissive. Our intent was only to illustrate the difference between a shared multi-stop route and a dedicated, time-specific service.
We value your investment in our service, and your feedback highlights areas where we can work to make our delivery tier limitations even clearer at checkout. Just in case you find anything in your order that is damaged, you may use your tracking link to open a return request.
I recently ordered cupboards from Maltashopper and was extremely pleased with the entire experience.
From the outset, everything went smoothly and the cupboards were delivered exactly as ordered, with all details correct and as expected. The process was straightforward and reliable, which made the whole experience very reassuring.
I would especially like to highlight the installer, Elijah, who is from Cameroon and mentioned his pride in his national football team. More importantly, he was outstanding in his work — highly efficient, precise, and consistently professional, with a clear eye for detail. He clearly takes great pride in what he does, and it showed in the quality of the installation.
Every cupboard was fitted with care and finished to a very high standard. That level of workmanship and attention to detail is something you don’t often come across, and it made a real difference to the final result.
Overall, I am very satisfied with Maltashopper and would not hesitate to recommend them. Excellent service from start to finish, and a special thanks to Elijah for his exceptional work.
Hi Philip, thank you so much for your wonderful review! We're truly grateful for your kind words and for taking the time to share your experience. Elijah will be delighted to hear your praise for his work. It's fantastic to know that everything met your expectations from start to finish. We look forward to serving you again in the future! Warm regards!
Always very informative regarding orders and goods. Also very punctual. Their assembly man was very methodical, polite and efficient.
Hi Marty, thank you so much for your kind words! We're thrilled to hear you had a great experience with us and our team. Looking forward to serving you again!
Beware of ordering from this online shop. In my case, I was allowed to place and pay for an item shown as being in stock, only to be told - not shortly after placing the order, but upon collection, after waiting the full stated processing time - that it was unavailable. I was then expected to accept a different version of the product on the spot. A refund was eventually offered, but it was still a poor experience, particularly for anyone who specifically requires the products ordered or is working to a deadline.
Hi Mario, thank you for the feedback and I’m sorry for the frustration this caused. You’re right that this isn’t the experience we want - an item shouldn’t show as available if it can’t be fulfilled, and finding out only at collection after the full processing time is unacceptable. As you know, we refunded you in full, and I’m following up internally on why our stock status didn’t reflect reality so this doesn’t happen to other customers. If there’s anything else we can do to make this right, please reach out to us directly.
Very dissatisfied with their service!
Wouldn't recommend to anyone
We're sorry to read this — it's not the experience we want anyone to have, and we'd genuinely like to put it right. Your review doesn't mention the specifics, so we're not certain what fell short, but we'd really value the chance to look into it for you. Please drop us a line at sales@maltashopper.com or reply to your order email, and we'll pick it up straight away. Thank you for giving us the opportunity to make things better.
Horrendous service. We showed up after it was listed the shop opened at 12, at arrival, they told us it was closed all day even though it wasn’t listed anywhere that it was. The woman who was there was very dismissive.
Thank you for your feedback. We're sorry you made the trip today — but we'd like to set the record straight, because today's closure was clearly communicated, not unannounced.
We emailed all customers at the beginning of this week to say we'd be closed today, our website carries a closure announcement, and our Google listing shows us closed today. Every order tracking link also displays a closed-today alert — the very page used to collect an order. We'd also gently note that this review was posted at 11:40, before the midday time referenced. Either way, we were closed for the full day, as widely signposted.
We're sorry the trip was wasted, and we'll be glad to help when we're next open.
Not only they failed to deliver on time, or even contact me about it. After leaving a bad review I finally got a call from Mr David Thake, but to threaten to sue me if I don’t take it down. Imagine that. Now let’s hear the excuses….
Thank you for your feedback, Chris. We'd like to set the record straight for other readers. Your order was placed on 16 June — one week ago. It is a Bricocenter item, and our published terms state Bricocenter orders take 2–3 weeks to arrive. Your order was therefore well within the timeframe you agreed to when ordering. Less than half an hour before your first review where you called us 'scammers' which you subsequently deleted and replaced with this review, you spoke with our team and were told the item was ready at our supplier and loaded for next week's delivery to Malta. Nothing was late, and you had a clear, up-to-date answer.
Calling a company that delivers within its stated terms — and refunds every cent — 'scammers' is both unfair and untrue. We've now cancelled your order and refunded you in full. We'd simply rather part ways than continue under that accusation. We wish you all the best elsewhere.
I rarely leave negative reviews, but after this experience I feel it's important to warn others.
I waited almost 10 weeks for my order. When it was finally ready, the company confirmed my delivery date by email, so I arranged my work schedule and took time off specifically to be home. They then failed to deliver the order due to their own mistake, which they openly admitted.
Despite acknowledging that the error was entirely theirs, they refused to rectify it. Instead of arranging a prompt redelivery, I was told I would have to wait a further 7 days, causing even more inconvenience. I was also told that delivering to Gozo was "impossible"—a claim that is simply not credible when countless other companies manage to provide this service every day.
Communication throughout was poor. I received conflicting information from different members of staff, was promised a call from a manager that never happened, and spent far too much time chasing updates myself. Even after admitting their mistakes, the company refused to offer any meaningful compensation or take responsibility for the inconvenience they caused.
Customer service is about keeping your promises, taking ownership when things go wrong, and valuing your customers' time. Unfortunately, this company failed on every count.
Had the company taken responsibility and made a genuine effort to put things right, this review would not have been necessary. Instead, I have been left with no confidence in recommending this company and would strongly advise others to consider purchasing elsewhere.
I have now reported my experience to the Malta Competition and Consumer Affairs Authority (MCCAA). Having since read the experiences of many other customers, I sincerely hope anyone who experiences similar treatment also considers reporting it so that these practices can be properly investigated.
Thank you, Elise. We've reviewed your order again and updated this reply for accuracy. Your order was placed in early April, and the bulk of the wait was caused by items being out of stock at source - the table in particular - which sat outside our control. Our advertised lead time is 3–5 weeks and we're sorry yours ran well beyond that. The missed delivery on 10 June was a system error on our side; we acknowledged it, apologised, and your outstanding items were delivered on our next scheduled Gozo run. We're sorry the experience didn't meet your expectations and we wish you well.
Unprofessional. Took almost two months to deliver our order, and with several changes to the delivery times.
Can not recommend them. Stay away.
Hi Ellen, you’re right to be disappointed, and we’re genuinely sorry. We reviewed your order and it took much longer than it should have, with too many delivery date changes along the way. Part of the order was delivered earlier, but the remaining items were delayed through our IKEA truck flow, and our communication around that was not good enough.
That’s on us. We should have kept you better informed and avoided the repeated scheduling changes. We understand why this felt unprofessional, and we’re sorry for the inconvenience caused.
Delayed service - don't trust the timelines they give you. Poor value for money. Don't bother
Hi, we’re sorry to hear this. Delays are frustrating, especially when you’ve paid for a service and expected a smoother experience. We can’t identify the order from this review, but we’d really like to look into what happened and understand where we fell short.
Please contact us directly with your order number so we can review the timeline properly and see what we can do to help.