Happy customers!

I recently ordered cupboards from Maltashopper and was extremely pleased with the entire experience.

From the outset, everything went smoothly and the cupboards were delivered exactly as ordered, with all details correct and as expected. The process was straightforward and reliable, which made the whole experience very reassuring.

I would especially like to highlight the installer, Elijah, who is from Cameroon and mentioned his pride in his national football team. More importantly, he was outstanding in his work — highly efficient, precise, and consistently professional, with a clear eye for detail. He clearly takes great pride in what he does, and it showed in the quality of the installation.

Every cupboard was fitted with care and finished to a very high standard. That level of workmanship and attention to detail is something you don’t often come across, and it made a real difference to the final result.

Overall, I am very satisfied with Maltashopper and would not hesitate to recommend them. Excellent service from start to finish, and a special thanks to Elijah for his exceptional work.

Always very informative regarding orders and goods. Also very punctual. Their assembly man was very methodical, polite and efficient.

Beware of ordering from this online shop. In my case, I was allowed to place and pay for an item shown as being in stock, only to be told - not shortly after placing the order, but upon collection, after waiting the full stated processing time - that it was unavailable. I was then expected to accept a different version of the product on the spot. A refund was eventually offered, but it was still a poor experience, particularly for anyone who specifically requires the products ordered or is working to a deadline.

Very dissatisfied with their service!
Wouldn't recommend to anyone

Horrendous service. We showed up after it was listed the shop opened at 12, at arrival, they told us it was closed all day even though it wasn’t listed anywhere that it was. The woman who was there was very dismissive.

Not only they failed to deliver on time, or even contact me about it. After leaving a bad review I finally got a call from Mr David Thake, but to threaten to sue me if I don’t take it down. Imagine that. Now let’s hear the excuses….

I rarely leave negative reviews, but after this experience I feel it's important to warn others.

I waited almost 10 weeks for my order. When it was finally ready, the company confirmed my delivery date by email, so I arranged my work schedule and took time off specifically to be home. They then failed to deliver the order due to their own mistake, which they openly admitted.

Despite acknowledging that the error was entirely theirs, they refused to rectify it. Instead of arranging a prompt redelivery, I was told I would have to wait a further 7 days, causing even more inconvenience. I was also told that delivering to Gozo was "impossible"—a claim that is simply not credible when countless other companies manage to provide this service every day.

Communication throughout was poor. I received conflicting information from different members of staff, was promised a call from a manager that never happened, and spent far too much time chasing updates myself. Even after admitting their mistakes, the company refused to offer any meaningful compensation or take responsibility for the inconvenience they caused.

Customer service is about keeping your promises, taking ownership when things go wrong, and valuing your customers' time. Unfortunately, this company failed on every count.

Had the company taken responsibility and made a genuine effort to put things right, this review would not have been necessary. Instead, I have been left with no confidence in recommending this company and would strongly advise others to consider purchasing elsewhere.

I have now reported my experience to the Malta Competition and Consumer Affairs Authority (MCCAA). Having since read the experiences of many other customers, I sincerely hope anyone who experiences similar treatment also considers reporting it so that these practices can be properly investigated.

Unprofessional. Took almost two months to deliver our order, and with several changes to the delivery times.

Can not recommend them. Stay away.

Delayed service - don't trust the timelines they give you. Poor value for money. Don't bother

Order took longer than expected and chaser emails were ignored. Aware there’s a tracking system but that wasn’t saying anything other than Pending… otherwise ordering process itself was easy. Pickup location not very convenient

Great service!

Excellent service,and also excellent customer care

i have bought through Malta shoppers and all been ok , this time , my furniture arrived with missing parts , its well over 2 months now and i am still waiting for parts , so i am doubting after Sales services , this is very inconvenient not being able to use the furniture and having to keep mailing the company , i would suspect that they would stock some extra screws or at least get them with there next consignment,

Easy and efficient

If you don't want to have problems, don't trust this company. Besides being disorganized, they lie and aren't capable of transporting anything. They ask for full payment upfront, so if anything happens, they wash their hands of it. I'll start by saying that for personal reasons, I repeatedly asked if they could guarantee pickup in Catania on the same day indicated by Mondoconvenienza, which was about a month after purchasing the goods. First they said yes... then it took me days to get the same answer. As soon as I picked up the goods, I asked when they would deliver them to my home because I had to coordinate with the lifter and the fitter... another ordeal! They didn't know when... every answer was different. First someone told me Saturday morning, then Monday, then Tuesday... so on for days until they replied, "We're not interested in your plans, you have to respect our schedule." That is, I entrusted them with the transport with the guarantee that they would respect my schedule. Having ordered a bedroom and a bathroom and expecting people from out of town, they couldn't have a house without a bathroom and a bedroom... in the end, it was delivered 4 days after collection. The boxes are broken, some packages are torn, and all had suffered more than one blow. All the camera shelves are broken, and even two drawers are split in half right where the box was damaged... I felt like crying. I have a new camera I bought in Italy, all broken, and even if Mondo Convenienza accepts a replacement, you'll pay hundreds of euros to send someone to pick them up in Italy and bring them back here. They're incompetent.

se non volete avere problemi non affidatevi a questa azienda ,perché oltre ad essere disorganizzati,mentono e non sono in grado di trasportare nulla e chiedono tutto il pagamento in anticipo quindi se succede qualcosa poi se ne lavano le mani.
comincio con il dire che per motivi personali ho chiesto ripetutamtene se potevano garantire il ritiro a catania lo stesso giorno indicato da mondoconvenienza che era circa un mese dell'acquisto della merce..prima mi hanno detto di si...poi ho impiegato giorni per riottenere la stessa riposta..
appena ritirata la merce ho chiesta quando sarebbe stata consegnata a casa perche dovevo coordinarmi con il lifter e il montatore..altra odissea non sapevano quando..ogni risposta era diversa prima qualcuno mi disse sabato mattina poi lunedi ,poi martedi ...cosi per giorni finche non mi hanno risposto non ci interessano i tuoi programmi devi rispettare il nostro calendario...
cioè io ho affidato il trasporto con la garanzia che loro avrebbero rispettato le mie tempistiche avendo ordinato una camera e un bagno e aspettando persone da fuori non potevo avere la casa senza bagno e senza camera...alla fine viene consegnata dopo 4 giorni dal ritiro.
le scatole sono rotte alcuni pacchi strappati tutte avevano subito più di una botta..
tutte le mensole della camera sono rotte e anche due cassetti spaccati a metà proprio dove la scatola era danneggiata...mi veniva da piangere
ho una camera nuova comprata in italia tutta spaccata e anche se mondo convenienza mi accetta la sostituzione pagherai centinaia di euro per mandare qualcuno a prenderle in italia e riportarle qui.
sono degli incompetenti

Excellent

Easy to navigate :)

every good prod

Friendly and easy to use.

Easy and fast and reliable!!!