Terms and Conditions for Maltashopper Transport services
Introduction
These Terms and Conditions ("T&Cs") govern the services provided by Maltashopper for the collection, transportation and local delivery of goods from Sicily to Malta. By using our services, you agree to comply with and be bound by the following terms.
Throughout these T&Cs, any reference to an order refers to an individual order made by you the client to any supplier. This order has its own unique reference number. Multiple orders would incur separate charges and are not considered to be one order.
Services and Charges
Collection and Delivery Service
Cost: The charge for the Collection and Delivery Service is 25% of the value of the order, subject to a minimum fee of €100. If the order contains unusually large items such as sofas, Maltashopper reserves the right to quote a different fee based on the size and weight of the item involved.
Local Delivery Service: The standard service fee includes transportation to the Maltashopper Mqabba warehouse only. Local delivery to your home (ground floor only) is available as an additional service and will be charged separately based on the size and weight of the order.
Storage fee: Maltashopper will charge a storage fee of a minimum of €50 per week for any consignment or boxes that are not collected or booked for delivery within 1 week of arrival in our warehouses in Mqabba.
Documentation and Payment
Required Documentation: Before we can proceed with the collection of your order, the following documents must be provided:
ID Card
Copy of the order
Copy of payment confirmation to the supplier
Authorisation letter authorizing Maltashopper to collect the order
Payment: Full payment of our service fee must be made before we can collect your order.
Collection and Transportation
Collection Timeline: Once we receive confirmation from your supplier that the full order is ready for collection, we will collect it within 2 weeks.
Unloading: Upon collection, the order will be unloaded into our warehouse within 10 days, provided there is no disruption in the shipping service.
Local Delivery
Lifter Requirement: If you have opted for local delivery and your goods need to be delivered above the ground floor, you are responsible for organising a lifter.
Delivery Timeline: Local delivery will be organized within 1 week of the order arriving in our warehouse.
Liability, Refunds and Damages
Damages, Delays and Refunds: Maltashopper will do its utmost to avoid any damages during the transit of your goods. However, we strongly recommend that customers take out insurance to protect against any potential damages. Maltashopper liability is limited to its obligations under the CMR convention.
Maltashopper is not liable for any delays or disruptions caused by third-party shipping companies or any other circumstances beyond our control.
Maltashopper will not refund any part of its fees should any delay in service occur or should any item arrive damaged beyond its obligations under the CMR convention.
Amendments
Maltashopper reserves the right to amend these T&Cs at any time. The latest version will always be available on our website.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
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