Maisons du Monde Collection and Delivery Services

Terms and Conditions for Maltashopper Maisons du Monde Collection and Delivery Services

Introduction
These Terms and Conditions ("T&Cs") govern the services provided by Maltashopper for the collection, transportation, and local delivery of goods from Maisons du Monde to Malta. By using our services, you agree to comply with and be bound by the following terms.

Throughout these T&Cs, any reference to an order refers to an individual order made by you, the client, to Maisons du Monde. This order has its own unique reference number. Multiple orders will incur separate charges and are not considered as one order.

Services and Charges

Collection and Delivery Service

Cost: The charge for the Collection and Delivery to the Maltashopper Mqabba Warehouse Service is 25% of the value of the order, subject to a minimum fee of €100. If the order contains unusually large items such as sofas, Maltashopper reserves the right to quote a different fee based on the size and weight of the item involved.

Local Delivery Service: The standard service fee includes transportation to the Maltashopper Mqabba warehouse only. Local delivery to your home (ground floor only) is available as an additional service and will be charged separately based on the size and weight of the order.

Documentation and Payment

  • Required Documentation: Before we can proceed with the collection of your order, the following documents must be provided:
    • ID Card
    • Copy of the order
    • Copy of payment confirmation to the supplier
    • Authorisation letter authorising Maltashopper to collect the order
  • Payment: Full payment of our service fee must be made before we can collect your order.

Collection and Transportation

Collection Timeline: Once we receive confirmation from Maisons du Monde that the full order is ready for collection, we will collect it within 2 weeks.
Unloading: Upon collection, the order will be unloaded into our warehouse within 10 days, provided there is no disruption in the shipping service.

Local Delivery

Lifter Requirement: If you have opted for local delivery and your goods need to be delivered above the ground floor, you are responsible for organising a lifter.
Delivery Timeline: Local delivery will be organised within 1 week of the order arriving in our warehouse.

Liability, Refunds, and Damages

Damages, Delays, and Refunds: Maltashopper will do its utmost to avoid any damages during the transit of your goods. However, we strongly recommend that customers take out insurance to protect against any potential damages. Maltashopper's liability is limited to its obligations under the CMR convention.

Maltashopper is not liable for any delays or disruptions caused by third-party shipping companies or any other circumstances beyond our control.

Maltashopper will not refund any part of its fees should any delay in service occur or should any item arrive damaged beyond its obligations under the CMR convention.

Amendments

Maltashopper reserves the right to amend these T&Cs at any time. The latest version will always be available on our website.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.