Will you deliver my order or must I collect it?

You can pick up your items from our Mqabba warehouse, or, if you prefer, opt for our ground floor delivery service. Please note that our fee covers transportation to our warehouse only; local delivery will be subject to an additional charge based on the size of your order.

How do I pay you for the service?

Upon receipt of the items in Malta, a digital payment request according to the results. Upon payment, you will be free to come and collect your order. Should the payment request remain pending or the order be refused or not collected within 3 weeks of arrival, Maltashopper reserves the right to dispose of the received parcel at their discretion without compensation.

Are there any goods that I cannot order/bring?

There are prohibited items which we cannot ship. When sending items such as Seeds, Lithium batteries and aerosols, you are required to advise us before purchasing. It is your responsibility to ensure that the ordered items may be legally and safely imported into Malta.

PROHIBITED ITEMS:

There are some items which we cannot ship because they are either prohibited or dangerous and may cause damage to equipment, other packages or personnel. It is your responsibility to ensure that the items you ordered can be legally and safely shipped to Malta. It is advisable to seek guidance before presenting goods of a particular nature for delivery. Valuable items, hazardous items and liquid materials cannot be accepted. Live plants or seeds, live animals or insects, animal carcasses, animal by-products (ABPs) including skins, leather and furs, weapons or part of (including replicas, toys and accessories), firearms and ammunition, bullion, biohazard, asbestos, hazardous or combustible materials including hazardous waste (as defined in IATA Regulations), waste/garbage for disposal, human remains, including ashes, narcotics (illegal), alcohol, tobacco, vapes/e-cigarettes or part of, vape additives, perfume, antiques (breakable and/or fragile), jewellery, precious metals or stones and cash/currency is prohibited. Shipments that would cause damage to equipment, other packages or personnel are also prohibited.