To get started, choose the REGISTER option located at the top right of our website and set up an account. Explore our entire product selection and add the desired items to your shopping cart. When you're ready to complete your purchase, indicate whether you'd like to PICKUP your items or have them DELIVERED, and provide your information on the following page. If the products you want are in stock, you can expect a brief to no waiting period.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

It's possible that certain items may be unavailable. Please note that IKEA, BRICOCENTER etc are highly popular in Sicily, with hundreds of visitors daily, so the availability of items on their websites, though as near as possible to accurate ,may vary. As a third-party provider, we cannot access this information until the goods arrive at our warehouse.

We will send you an Order Update email after each shipment is received. Please rest assured that we collect goods twice a week and make every effort to deliver them to you as quickly as possible.

If an item is out of stock in, it will be back-ordered until you decide to cancel it or until it is no longer sold by the supplier. In either case, the full amount for these items will be credited to your account.

Yes.  The price listed on our website is the final price you'll pay for each item. The only extra charge that would be added at checkout would be the local delivery charge if you opted for us to deliver the goods to your home or office.

While we genuinely wish we could offer a further reduction, I'm afraid we can't extend beyond the Maltashopper Family price point, which already represents our lowest possible rate.

You get the following benefits when you join the Maltashopper Family:

• 1O% discount for all products on the Maltashopper website.

• 1O% discount on all Maltashopper services like assembly & design etc.

• 1O% discount on all you buy at CASASHOP.

• 1O% discount on our new service FETCH!

• A preferential rate for ALL YOUR local deliveries.

• Special family-only discounts and offers over and above your 1O% discount

This subscription is valid for 1 year and is not applicable to the purchase of gift cards. Maltashopper has the right to edit the benefits given to you throughout the year to continuously bring you the best deals & benefits! Maltashopper Family is non-refundable.

More information: Maltashopper Family

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit account.maltashopper.com and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@maltashopper.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@maltashopper.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.

The 14-day cooling off period does not apply to all purchases. Some of the exemptions are:

• plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates
• goods and drinks delivered to you by regular delivery – for example delivery by a milkman
• goods made to order or clearly personalised – such as a tailor-made suit
• sealed audio, video or computer software, such as DVDs, which you have unsealed upon receipt
• online digital content, if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance
• goods bought from a private individual rather than a company/trader
• urgent repairs and maintenance contracts – if you call a plumber to repair a leaking shower, you can't cancel the work once you have agreed on the price of the service

Please note that this list is not exhaustive.

The cooling off period expires 14 days after the day you received your goods. For service contracts, the cooling off period expires 14 days after the day you concluded the contract. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.

These rights apply to bona-fide consumers ONLY.

HOW TO CANCEL A PURCHASE

You must tell via email Maltashopper that you want to cancel your purchase. It is not enough just to send the goods back.

You must return the goods back within 14 days of them being delivered to you.

Maltashopper reserves the right to charge you a 50% restocking fee that will be deducted from your refund that covers our costs of returning your goods to the overseas supplier.

 You don't have to pay any other charges that you were not informed of.

If you order any items that were "made to measure" or designed and ordered specifically for you (such as kitchens, wardrobes etc), then these CAN NOT BE CANCELED.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

We’ll provide a tracking link soon after your order is paid. It is kept updated at every stage of your order, from the moment you place it, through to despatch and delivery. 

• Pay online - we accept the following credit cards: MasterCard, Visa, Maestro, JCB, American Express, Diners Club and Discover. We also accept payment by Apple Pay or Google Pay.

• Send a cheque payable to Maltashopper Limited to the following address:  Maltashopper Limited, 162, Cannon Road Santa Venera, SVR 5534. Please note that the value of a cheque must be of over €20 otherwise it can not be accepted.

• Transfer payment to our:

Bank Of Valletta account number 40020284811

IBAN : MT45VALL22013000000040020284811

Swift Code: VALLMTMT

Branch: Preluna Towers, Sliema

• Pay in person at Maltashopper, 162, Cannon Road, St.Venera, SVR 5534, Malta.

• Pay by any balance of store credit or Maltashopper Gift Cards that you might have

Please add your order number to the transfer details or with the cheque sent by post so that we can match the payment to your order immediately and thus add your order to our open consignment at the time of receipt of payment.

REMEMBER: Paying with your VISA/Mastercard guarantees an immediate addition of your order to our open consignment.

If you are paying by CHEQUE/BANK TRANSFER, the order will only be added to our open consignment at the time once the funds are in our hand.

(ie: The cheque is received / bank transfer shows up on our statement)

Your order will only become active once full payment of the order has been received.

We aim to process refunds within 5 days of an item being returned to us or an order/item being cancelled. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to 10 working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Shipping costs depend on the items you’ve ordered and the country where it’s being delivered. You will always see all your delivery options at checkout.

 We also allow customers to PICKUP their order, in which case, there is no delivery fee of course.

Yes, we ship to most regions worldwide. Most deliveries outside Malta use DHL as the carrier.

• IKEA products take between 5-14 working days to arrive in our warehouse if they are unavailable in our warehouse but are in stock in Catania.
• IKEA products that need to be ordered from the Piacenza logistics center may take up to 5 weeks to arrive in our warehouse.
• CASA products that are not in stock locally will take between three and five weeks to arrive from Belgium.
• BRICOCENTER products take around two to three weeks to arrive.

  Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Maltashopper use DHL as the international carrier.

In case the delivery date we provided doesn't suit your schedule, please inform us, and we will do our best to fulfill your request. You have the option to pick up the goods from our office/warehouse or have someone receive the delivery on your behalf. However, if you choose to change the delivery address, the delivery date may also need to be modified. Please send us an email with any concerns, and we will respond as soon as possible.

Additionally, we can give you a heads up an hour before we arrive by calling you.

We are pleased to accommodate your preferred appointment week. Nonetheless, we strive to deliver your products as soon as possible because of our storage constraints and to ensure your satisfaction as a customer.

Our delivery service covers ground floor only. If you require delivery to a higher floor, you will need to make arrangements with a lifting company and coordinate the delivery schedule with our delivery department. Any expenses related to lifting services will be your responsibility.

No, you will need to make arrangements with a lifting company and coordinate the delivery schedule with our delivery department. Any expenses related to lifting services will be your responsibility.

Nope! Gozo deliveries are normally scheduled once a week at no extra cost. 

As soon as you receive the Order Update saying that the order has arrived you can come to our warehouse to collect your items! 

We will always contact you with a new delivery date once the rest of your products arrive in our warehouse! The delivery charge covers two deliveries of one order.  

Certainly! Kindly inform us in advance if you intend to collect your goods to ensure that we have everything ready for a hassle-free collection at our office. You will also receive a store credit for the delivery fee if you decide not to have the items delivered. You can collect your order within our opening hours.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

IKEA has a number of online tools that allow you to design your own space online. You can find the link here.

We do offer design services for kitchens and wardrobes: https://maltashopper.com/pages/personalised-design-solutions

If you would like us to help with a wardrobe/kitchen design, the design fees are as follow:

Wardrobe Design Fee: EUR100

Kitchen Design Fee: EUR100

Feel free to drop an email on sales@maltashopper.com with all the necessary measurements, plans, and your requirements that we would need to create your design. You can send your design fee to us via Bank Transfer/Cheque/Cash or even using your Visa/Mastercard in store. Designs can take around 3 working days to be completed. As soon as the design is finished, we will be able to send the design to you by email and you ask to have any readjustments made where needed. 

• Please note that the price is per 3D design. We are not able to send any 3D designs via email unless the fee has been settled.

It's important to note that the combinations of items displayed in IKEA's catalogue are made up of several products that are sold separately, each with their own availability. Maltashopper has to deconstruct these combination codes ordered by clients as IKEA only provides us with individual items. You can check at the bottom of each page whether the code you are ordering consists of individual products or not.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of €25, €50, €100, €250, €1000.

Purchase Gift Cards from here.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. 

Maltashopper reserves the right to charge you a 50% restocking fee that will be deducted from your refund that covers our costs of returning your goods to the overseas supplier.

You don't have to pay any other charges that you were not informed of.

Please contact our customer service team via sales@maltashopper.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with credit. You need to bring the item to the correct warehouse as per below:

IKEA, Bricocenter, Tecnomat products - Mqabba warehouse

CASA, Bliss products, Toys - Santa Venera Offices

Maltashopper reserves the right to charge you a 50% restocking fee that will be deducted from your refund that covers our costs of returning your goods to the overseas supplier.

You don't have to pay any other charges that you were not informed of.

No, unfortunately we would not accept returns in these cases.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@maltashopper.com with the details. We’ll respond within 48 hours.

If you just don’t like the product for any reason, you have 14 days from delivery to return the item and we’ll gladly accept it back as a return, providing it’s in “as new” condition, unopened and unused in its original packaging with all labels attached.

Maltashopper reserves the right to charge you a 10% restocking fee that will be deducted from your refund that covers our costs of returning your goods to the overseas supplier.

You don't have to pay any other charges that you were not informed of.

We understand that plans can change, but repeated cancellations of orders that have arrived at our warehouse or cancellations despite knowing the waiting period can disrupt our operations. Such actions may result in a warning, and may lead to account closure. If you have any concerns or disputes regarding this policy, please contact our customer service team.

While we understand that price changes can occur, frequently cancelling orders to take advantage of lower prices later can disrupt our operations. Repeated cancellations for this reason may result in a warning, and could lead to account closure. If you have any concerns or wish to discuss this policy, please contact our customer service team.t