Date: 24/05/2019



1. The owner of this website is Maltashopper Limited whose address is Maltashopper Limited, 162, Triq il-Kanun Santa Venera, SVR 5534. (‘Maltashopper’/‘we’/‘us’/‘our’). Registration number C53942.

2. Hereunder, ’The Store' refers to IKEA, Catania. This store can also be referred to as 'it' according to the context.

3. You must have a unique email address to use our site. You agree that e-mail can be used as a long-distance means of communication, and you agree all notices made via e-mail satisfy any legal requirements that such notices be made in writing.

4. It is your responsibility to ensure you are able to receive e-mails from Maltashopper. We recommend that you add Maltashopper to your ‘safe sender’ list, and check that your online security software does not block e-mails from us. In the unlikely event you do have any difficulty receiving email from us please advise your Internet Service Provider who should be able to assist you further.

5. You undertake that all details you provide to Maltashopper for the purpose of ordering or purchasing goods or services are correct.

6. You must choose a password to complete registration. You are responsible for all actions taken under your unique email address and password and shall only use the Site under your own email address and password. You must make every effort to keep your password safe and should not disclose it to anyone. You may not transfer or sell your email address to anyone, nor permit, either directly or indirectly, anyone to use your email address or password.

7. Should your password be compromised/forgotten simply click the ‘Forgot Password’ link and follow the instructions that you will receive by email. We suggest that you change your new password to something that you can remember easily and that will not be easily compromised.

8. If there are any changes to the details supplied by you it is your responsibility to inform us of >these changes in good time, either by changing the information on your Maltashopper Account or by contacting us in writing with these changes.

9. Maltashopper Limited is not a franchise or local branch of any other entity. In particular, Maltashopper is not related in any manner whatsoever to IKEA and therefore has no control over their stocks.

10. All personal information given will not be used outside of Maltashopper Limited and the thirdparty platforms outlined in our Privacy Policy. The information is necessary for us to perform our obligations to you as smoothly as possible.

11. We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.



12. Once you place and pay for your order through our website, you are creating a contract of sale between yourself and Maltashopper Limited.

13. You may cancel the contract at any time; this can be done by sending the notice of cancellation by email ensuring that you quote your name, address and order number.

14. Our Shipping charge is calculated automatically by our website on a per-item basis.

15. We have no minimum transport fee - you can order as little or as much as you like.

16. If an item is out of stock it will be kept on back-order until:

      a) It is cancelled by the client
      b) It is no longer available from the store

      Once the items have been cancelled or are deemed unavailable by IKEA, Catania, credit for these products will enter your account.

17. Should you wish to cancel a product that was not in stock from IKEA, you will be credited the full cost of the product including shipping.

18. Items are determined to be out of stock or unavailable by the personnel at IKEA, Catania and we cannot be held liable for any inconvenience caused by this.

19. In some scenarios we are unable to know the stock replenishing date of a product in Catania if this information is not available directly from IKEA’s website.

20. Once an order is placed it cannot be amended.

21. Items can only be deleted from the order by sending an email to sales@maltashopper.com. Products cannot be added to existing orders, rather a new order for the products will need to be created instead.

22. The availability shown on our website corresponds to the information available from IKEA’s website based on the Catania store stocks.

23. It is possible that certain IKEA items will need to be ordered from IKEA’s warehouse in Piacenza and can thus take a month to be brought to Malta. Maltashopper Limited is not liable for any inconvenience caused by the delay of an item being delivered, in such circumstances. If an item needs to be ordered from beforehand, it will need to be paid for at IKEA first. For this reason, preordered items will take longer to arrive in Malta from Sicily.



24. Your order will NOT be placed until your payment has been submitted and received.

25. Payments can be made quoting your Order Number using one of the following methods:

      • Online Payment by VISA or MasterCard
      • Send a cheque payable to Maltashopper Limited to the following address: Maltashopper Limited, 162, Triq il-Kanun, Santa Venera, SVR 5534, Malta

      • Transfer payment to our Bank of Valletta account number 40020284811 IBAN: MT45VALL22013000000040020284811 Swift Code: VALLMTMT Branch: Qui Si Sana, Sliema

      • Pay by cash or VISA/Mastercard in person at our office in Santa Venera.

26. When you pay for an order, a Receipt of Payment email will be sent to your email address. This is not a VAT receipt or invoice, but rather a document sent from us as proof of payment.

27. A VAT receipt will be sent to you up to 3 months after your order was placed. Your Name and Client code will be referenced on the receipt.

28. A VAT invoice is printable from your account only if you are a "Business Client” and a VAT number and company name is provided.

29. We cannot send a VAT invoice if a VAT receipt has already been sent to you, or vice-versa. It is your responsibility to enter the correct details upon registration.

30. Your grey VAT receipt will need to be returned to us if a refund is requested for credit on account. This does not apply to Business Clients. Deliveries & Collection

31. Delivery to ground-floor from Monday to Friday from 8am-4pm is €10 (incl. VAT) per order.

32. All clients will be informed once an update is available for their order. A delivery date will be scheduled for the soonest possible date for their area.

33. All delivery orders will be sent an email with a link to confirm their delivery date. The email will also include the delivery address and contact number for your confirmation.

34. We require your acceptance of the proposed delivery date - without confirmation, we will not proceed with a delivery.

35. In the case that the delivery is confirmed but no one is present at the confirmed delivery address to sign for the order, the goods will be brought back to the warehouse on Cannon Road, Santa Venera. We can attempt a second delivery at an additional charge of €10 (incl. VAT)

36. The client can arrange for collection of the products from our store in Santa Venera at no additional charge where goods would need to be collected until the end of the week of their arrival. If not collected by the end of that week, the order will be returned to IKEA immediately and the client will be refunded the cost of the product.

37. Anyone collecting an order from our store must present the number of the order they wish to collect as well as their ID card for security purposes.

38. On the day of your delivery, we request that you reserve 2 parking spaces in front of your delivery address for us to have space to stop and unload the order safely. If there is nowhere to park or stop safely and legally in the area, we reserve the right NOT to deliver.

39. Goods transported by Maltashopper will be delivered to ground-floor level. The client is to make sure that the site where the goods will be deposited is adequate for the items and is accessible by van/truck and to inform us otherwise.

40. We do not deliver to higher floors. We recommend that client secure the services of a high-up or lifter to make their delivery easier and more convenient if necessary.

41. Our deliverymen will always call 15 minutes before delivering in all circumstances.

42. Should a delivery be confirmed but not taken for whatever reason, our deliverymen will leave an "Attempted Delivery" slip. We can attempt a second delivery at an additional charge of €10 (incl. VAT).

43. Other delivery charges are as follows (prices are inclusive of VAT):

      • Delivery Sunday: €100
      • Delivery Public Holiday: €100
      • Unscheduled delivery to Gozo: €50

44. Once a delivery note has been signed then the client acknowledges that everything on the delivery note was delivered in good condition. Any issues brought up after the delivery note was signed are subject to the relevant charges depending on the circumstance.

45. Since we have very limited space in our warehouse, we are unable to store clients’ orders. Your orders will be scheduled for delivery as soon as we have all of (or the majority of) the products from your order in Malta. In the event that a client does not confirm a delivery date with us, which results in our storing of the products in our warehouse, we reserve the right to return these products back to IKEA and credit the client in full.



46. Express charges start from €25 (incl. VAT)

47. Express Orders are personally picked off the shelves at IKEA, Catania during our next visit to Sicily.

48. Trips to Sicily occur twice weekly and are subject to weather changes and ferry schedules and technical faults or maintenance.

49. If Express products are not available from IKEA on the day that we try to collect them, the Express fee will be credited back to the client for that product.

50. If the client only paid the minimum charge for the Express products then the Express charge will not be refunded unless all the Express products are cancelled or unavailable.

51. If we are unable to meet the 3 working day time frame on Express orders for reasons within our control we will credit the Express fees back to the client.

52. If we are unable to meet the 3 working day time from on Express orders for reasons outside of our control (due to weather delays, changes in ferry schedule, unscheduled ferry maintenance) we will not credit the Express fees back to the client.

53. If the client cancels the order after we have attempted to collect the goods from IKEA, the Express fee will not be refunded.



54. Any claims about damaged items should be submitted with photographic evidence to returns@maltashopper.com within 48 hours or delivery or collection.

55. We cannot be help responsible for damages declared to us over 48 hours after the delivery or collection has occurred.

56. All items which have manufacturing faults which are not visible externally can be returned at no extra cost as long as the item is still in its original packaging. Should the item not be in its original packaging we will need to obtain IKEA's permission to return the item in its current state.

57. Damaged items still under warranty will need to be dealt with on a case-by-case basis. Advice from IKEA will need to be sought out.

58. Should IKEA not allow the return of a damaged item then we will not be able to accept the damage. The product will be returned back to the client and can be re-purchased at the normal rate.

59. All damaged returns must be back in their original packaging with the bar code and item number visible.



60. In the unlikely event that you receive goods which were not what you ordered, simply contact Maltashopper by phone or email and we will schedule an appointment to pick up the goods. Alternatively feel free to drop the items off at our office in Santa Venera.

61. Material/Textiles sold by the meter, food and plants from IKEA cannot be returned.

62. If an item is not damaged and is being returned, it must be in good condition – the packaging must be in good condition and the label and barcode must be visible.

63. We will not accept any unopened items which are in bad shape to be returned to back to IKEA.

64. All items being returned after 14 days of their delivery or collection will not be credited the shipping fee.

65. We can not accept any returns without a copy of the VAT receipt. If you do not have a VAT receipt, please get in touch. Kindly inform us whenever you need to return anything on returns@maltashopper.com.

66. We cannot return any item which has been ordered more than 6 months prior.

67. If a damaged item is no longer available from IKEA we will only be able to return the item if the store allows us to do so.

68. If an item that is being returned has already been assembled, all parts of the item, including any screws and small bits, need to be returned with it. We will only return and refund goods which are assembled if IKEA allow us to do so.

69. If an item that is being returned has simply been opened and re-sealed, the bar-code and item number must be visible and not covered by any tape.

70. If article's 66 and 67 are not adhered to, we will NOT accept the items to be returned or credited.



71. Any client can contact us to work on a design for any series or range of products that has IKEA Planner software available at: https://www.ikea.com/ms/it_IT/customer-service/our-services/planner.html

72. There is a fee of €100 (incl. VAT) for kitchens and €50 (incl. VAT) for all other designs.

73. This design fee can be used as credit towards the Maltashopper order placed by the client for the products generated for the design. The design fee cannot be used for an order for products unrelated to the design.

74. A 3D rendering of the design will only be handed to the client once the design fee has been paid.



74. Credit will be issued to a client if any of the following occurs:

      a) An ordered item is unavailable from IKEA
      b) An out of stock item was cancelled by the client
      c) An item is to be returned within 14 days of receiving it, without being replaced
      d) Items are deleted from an order that has been paid but not yet been processed

75. Credit will be sent if an order/item that has not been delivered is cancelled. The full value of the order including shipping fees will be credited back to your account.

76. Credit will enter the client's account within a week of the product being cancelled.

77. The client can choose to re-use this credit in a new order or request a refund for it.

78. Refunds can only be sent back to clients upon return of the order’s VAT receipt. Business Clients do not need to return any invoice/receipt for refunds to be issued.

79. Refunds can be sent in the form of a cheque to the billing address you provided upon placing the order; payable to the name of the Maltashopper account holder. If the original payment was made online via VISA/Mastercard, the refund will be reversed back on the same card.

80. A refund can take up to 10 working days to be processed by our Accounts Department



81. The vouchers are only redeemable from Maltashopper Limited and can be used to purchase any items through this company, by ordering online or through in-store purchases.

82. Vouchers are not exchangeable for cash.

83. The date of expiry is not extendable.

84. The vouchers cannot be used in conjunction with any offers or on discounted items/services.



85. In order to obtain a quotation for our assembly service, simply send an email to sales@maltashopper.com with a list of the products you require assembled. We will get back to you with a quotation for the service

86. Should you wish to go ahead with the service based on the quotation we send you we will require the amount to be settled in full before the appointment is scheduled.

87. An appointment can only be scheduled once all the items requiring assembly have been delivered.



88. Hereunder, ’The Store/s‘ refers to Maisons Du Monde, Mondo Convenienza and/or Bricoman (all based in Catania). This store can also be referred to as ‘it/them/they‘ according to the context.

89. Maltashopper Limited is not a franchise or local branch of any other entity. In particular, Maltashopper is not related in any manner whatsoever to Maisons Du Monde, Mondo Convenienza and Bricoman, and therefore has no control over their stocks.

90. All personal information given will not be used outside of Maltashopper Limited and the thirdparty platforms outlined in our Privacy Policy. The information is necessary for us to perform our obligations to you as smoothly as possible.

91. We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.



92. To receive a quotation and place an order from any of the Stores you must send us an email sales@maltashopper.com and we will get back to you with a quotation for our services.

93. Our shipping charge sits at 20% of the cost of the items subject to this fee being a minimum of €50 excluding VAT. This shipping charge covers transportation of your order from The Stores to our warehouse facility in Santa Venera from where you would be expected to collect your items within 7 working days.

94. You may optionally request that your order be delivered to any ground floor address in Malta or Gozo. The optional service will be quoted for separately and will be computed on the basis of delivery of the items that arrive at any point in time.

95. Timeframes for the delivery of these orders can vary depending on the stocks and availabilities of these products from each of the Stores. We will be happy to contact the Stores on your behalf to check on the availabilities of each of the items unless they are indicated directly on the Stores’websites.

96. Should you wish to cancel a product that was not in stock from any of the Stores, you will be credited the full cost of the product including shipping. However if any items have already been collected on your behalf, the shipping fee will NOT be refunded since our staff would have already made the journey to the stores on your behalf.

97. Items are determined to be out of stock or unavailable by the personnel at these Stores and we cannot be held liable for any inconvenience caused by this. Payments/Receipts/Invoices

98. Your order will NOT be placed until your payment has been submitted and received.

99. Payments can be made quoting your Order Number using one of the following methods:

      • Send a cheque payable to Maltashopper Limited to the following address: Maltashopper Limited, 162, Triq il-Kanun, Santa Venera, SVR 5534, Malta
      • Transfer payment to our Bank of Valletta account number 40020284811 IBAN: MT45VALL22013000000040020284811 Swift Code: VALLMTMT Branch: Qui Si Sana, Sliema
      • Pay by cash or VISA/Mastercard in person at our office in Santa Venera.

100. When you pay for an order, we will confirm receipt of your payment by email.

101. A VAT receipt will be sent to you up to 3 months after your order was placed. Your Name and Order information will be referenced on the receipt.

102. A VAT invoice can also be sent if you are purchasing on behalf of a Business with a VAT number.

103. We cannot send a VAT invoice if a VAT receipt has already been sent to you, or vice-versa. It is your responsibility to send us the correct information when placing your order.

104. Your grey VAT receipt will need to be returned to us if a refund is requested for credit on account. This does not apply to Business Clients.



105. We offer deliveries to ground-floor from Monday to Friday from 8am-4pm at a charge calculated manually by our Delivery Department based on the products that would have arrived at that point.

106. All clients will be informed once an update is available for their order. A delivery date will be scheduled for the soonest possible date for their area.

107. All delivery orders will be informed by email with a delivery date. The email will also include the delivery address and contact number for your confirmation.

108. We require your acceptance of the proposed delivery date - without confirmation, we will not proceed with a delivery.

109. In the case that the delivery is confirmed but no one is present at the confirmed delivery address to sign for the order, the goods will be brought back to the warehouse on Cannon Road, Santa Venera. In this case the delivery charge would be forfeited by the Customer.

110. The client can arrange for collection of the products from our store in Santa Venera, at no additional charge, where goods would need to be collected until the end of the week of their arrival. If not collected by the end of that week, the order will be returned to the store immediately and the client will be refunded the cost of the product. For the avoidance of any doubt, in these cases, the shipping cost will NOT be refunded.

111. Anyone collecting an order from our store must present the details of the order they wish to collect as well as their ID card for security purposes.

112. On the day of your delivery, we request that you reserve 2 parking spaces in front of your delivery address for us to have space to stop and unload the order safely. If there is nowhere to park or stop safely and legally in the area, we reserve the right NOT to deliver.

113. Goods transported by Maltashopper will be delivered to ground-floor level. The client is to make sure that the site where the goods will be deposited is adequate for the items and is accessible by van/truck and to inform us otherwise.

114. We do not deliver to higher floors. We recommend that client secure the services of a high-up or lifter to make their delivery easier and more convenient if necessary.

115. Our deliverymen will always attempt to call 15 minutes before delivering in all circumstances. We cannot be held liable should these attempts not be successful.

116. Should a delivery be confirmed but not taken for whatever reason, our deliverymen will leave an "Attempted Delivery" slip.

117. Other delivery charges are as follows (prices are inclusive of VAT):

      • Delivery Sunday: €100
      • Delivery Public Holiday: €100
      • Unscheduled delivery to Gozo: €50

118. Once a delivery note has been signed then the client acknowledges that everything on the delivery note was delivered in good condition. Any issues brought up after the delivery note was signed are subject to the relevant charges on a case by case basis.

119. Since we have very limited space in our warehouse, we are unable to store clients’ orders. Your orders will be scheduled for delivery as soon as we have all of (or the majority of) the products from your order in Malta. In the event that a client does not confirm a delivery date with us, which results in our storing of the products in our warehouse, we reserve the right to return these products back to the respective Stores and credit the client in full.