Firstly, to view a quotation or place an order on our website you need to have an account. Get yours here. Once you've logged into your account you will be taken to the shopping cart where you can put in the IKEA item codes you want to buy one by one and you'll get an instant quotation! Fill out all your details on the next page and get ready to pay! Or leave your order in your account and pay later.
Visit our Our Prices page for more information on our charges.
Keep in mind our open shipment and closing dates! We are unable to add new orders to closed consignments.
At the moment you can do any of the following:
Maltashopper Limited, 162, Cannon Road Santa Venera, SVR 5534
Bank Of Valletta account number 40020284811
IBAN : MT45VALL22013000000040020284811
Swift Code: VALLMTMT
Branch: Preluna Towers, Sliema
Kindly inform us on email@example.com when a payment has been submitted.
With regards to a Bank Transfer, kindly send us a screenshot of the transfer.
With regards to a Cheque, kindly send us a picture of this cheque.
Screenshots and pictures of cheques would need to be sent in by the closing date to be added to the consignment.
Once you place your order and pay for it, we will include it with our next available consignment. You can see our consignment date at the top of our webpage. It will then be delivered throughout the following week. Should you not be able to accept the delivery date we sent, you're more than welcome to collect the goods from our office once they arrive.
It is possible that some items are out of stock at IKEA, Catania. Remember, IKEA is very popular in Sicily and hundreds of people visit every day so even their 'website stocks' might not be so accurate. Since IKEA prepare our goods over the span of a week and a half, it is very difficult to tell what will arrive and what won't. We do not represent IKEA so we cannot have this information until the day the goods arrive in our warehouse.
Despite this, you can check the availability of an item here.
In your account, you will be able to view a Statement of all your purchase/invoice/credit history with Maltashopper Limited. Invoices are visible in your Payments and can be printed off directly from there. Credit notes are issued automatically when an item is cancelled. You can re-use credit for a new purchase or request a refund for this credit, at which point we will send a cheque for your refund. Items that are cancelled will be credited the IKEA PRICE paid originally. This means that the shipping price you paid will not be refunded.
Should you have any queries with your account please let us know.
Deliveries are scheduled depending on your area and usually start from the consignment date that your order is part of until the next week. We want to get your goods to you as quickly as possible and we will always email you a week before we even go up for the goods to arrange a delivery date in advance. Delivery times are Monday, Tuesday, Thursday, Friday from 8am-4pm.
The date we give you would always be the earliest and only date for your area, during the week when we are delivering orders for the consignment you are part of.
You can contact our Delivery Department by emailing firstname.lastname@example.org.
If you're unable to accept delivery, you're more than welcome to collect the goods from our premises once they arrive or perhaps have someone accept delivery on your behalf. If you'd like to change the delivery address, it might change the date. We can also call an hour before to let you know we're on the way.
Goods will need to be delivered/collected before the next consignment comes in the week after. You will always be given an item availability date on the Order Update you receive.
You should always receive an email from us with an Order Update after we received every consignment.
It is possible that the items which did not arrive were either out of stock or unavailable from IKEA; this is determined by IKEA themselves. If the items are simply out of stock they will be kept on back-order until you choose to cancel the items or until they are no longer available from IKEA, Catania. In both cases, you will receive credit in your account for these items. If the items are unavailable from IKEA, Catania we will have to cancel these items from your order.
Maltashopper Limited is not, in any way, liable for the inconvenience caused by missing/out of stock/unavailable items. Any cancelled orders/items, which have already been paid for, will be refunded.
Items that are cancelled, from the client's side, will be credited the IKEA PRICE paid originally. This means that the shipping price you paid will not be refunded.
We encourage our clients to check the availability of each item from IKEA, Catania before ordering and paying for the items. This can be done here, through the IKEA Italia website.
We deliver to ground floor only. Should you require delivery to a higher floor you will need to secure the services of a lifting company and coordinate delivery times with our delivery department. Any lifting charges are to your account.
Gozo deliveries are scheduled normally once a week at no extra cost. You are welcome, of course, to arrange with our delivery department to collect your items from our warehouse in Santa Venera, Malta.
If you would like an unscheduled delivery to Gozo there is a charge of €50.
The €10 paid during check out covers one delivery from Maltashopper. Always remember that there is a possibility that items are out of stock from IKEA, Catania. When our shipment arrives, we will deliver your products that were in stock. Should there be any product that was out of stock and thus reordered, you’re welcome to come and collect when it arrives. Otherwise, we can deliver again for €10.
Kindly ensure that should you place an order for a particular consignment, you will be able to collect what arrives that same week. If you would not be able to accept delivery or collect the order during that week of when the order is available for, the order will be returned to IKEA and you will be credited the IKEA price paid originally.
You can collect your items after you receive the order update stating that the items have arrived. Collection can take place Monday - Friday from 8 am - 4:30 pm. Kindly note that orders would need to be collected before the following consignment comes in. The availability dates will be noted in the Order Update you will receive. If not collected, by then, we will have the order returned to IKEA and will refund the IKEA price paid originally.
Of course! Always let us know that you’re going to collect to make sure that we prepare your goods, ensuring a smooth collection here in the office. You will also be credited the €10 once you opted not to take delivery. Collection can take place Monday - Friday from 8 am - 4:30 pm.
All items that we deliver will have the standard IKEA warranty conditions. Maltashopper Limited is not a franchise or local branch of any other entity. In particular, Maltashopper Limited is not related in any manner whatsoever to IKEA and makes no representations or warranties on IKEA’s behalf. Therefore, should you wish to return any items to IKEA as part of a warranty claim we can collect these items and deliver them to IKEA. You will be credited less the shipping fee you originally paid.
Mattresses/textiles which have been opened and thus not sealed in the same way they were delivered are not returnable due to hygienic reasons.
We do NOT recommend purchasing kitchen appliances from IKEA through us as it is possible that their warranties will not be applicable in Malta.
We are responsible for delivering your items in good condition. Any items that are damaged will be returned to IKEA and replaced at our cost, as long as we are informed of this damage up to 3 days (delivery/collection date included) after the delivery has taken place.
Be sure to check your items with our delivery men when they are delivered and let them know of any visible damages to the boxes. Keep the boxes in good condition so that if an item is damaged it can be returned easily. We cannot accept returns of any kind without their original packaging. The barcode and item code of the item would need to be visible/legible.
Simply contact our personnel by phone or by email and we will arrange a pickup date for your damaged item, as well as re-order a new one.
As long as our consignment is still open it won’t be a problem to add or change items. Payment differences will need to be settled before the closing date. However, once we have closed the consignment, no changes can be made to your order.
If you would still like to cancel items that have been ordered but have not arrived yet, you will be credited the IKEA PRICE paid originally. This means that the shipping price you paid will not be refunded.
IKEA has a number of online tools that allow you to design your own space online. You can find the link here.
However, if you do so require, we have someone who is very familiar with IKEA's systems and can help you to design your kitchen, wardrobe and other rooms or spaces.
Feel free to drop by our office to leave all the necessary measurements and plans that we would require to create your design and leave the design deposit. Otherwise, you may prefer to send all of this information by email to email@example.com and send your design deposit to us via Bank Transfer/Cheque/Cash or even using your Visa/Mastercard in store. Designs can take around 3 working days to be completed. As soon as the design is finished, we will be able to send the design to you by email and you ask to have any readjustments made where needed.
There is a charge for our design services. Based on the design that you need, you can find our prices below. Kindly note that these amounts will act as a deposit and should the order be placed with Maltashopper, the deposit will be carried on towards the final order total.
-- Please note that the deposit price is per 3D design. We are not able to send any 3D designs via email unless the deposit has been settled --
Keep in mind that IKEA's catalogue shows combinations of items put together. These combinations would have ONE code that is made up of many IKEA products which are all sold separately and thus different availability. We as Maltashopper, have to break down these combination codes that clients order as IKEA only source individual items for us as they do in the store. At the bottom of every page, you would be able to check whether the code you're ordering is made up of individual products or not.
Should you need any clarification with regards to any item, feel free to send us an email on firstname.lastname@example.org
You can return products you bought with us as long as:
- The item is in its original packaging.
- The item barcode and item code number are clearly showing.
- The item was bought within the last 4 months.
All you need to do is log on to your account > MY RETURNS > Choose the items you'd like to return and wait for an acknowledgement from our side! You will receive an email once your return request is confirmed.
We do understand that there are some people who do not understand Italian and find it easier to look through a website in a more familiar language. However, please understand that different IKEA stores have different policies and prices, and since we are shopping from the Catania store in Sicily, theirs are the policies that count!
A couple of things that you can do to avoid confusion are:
1) Download Google Chrome and have the Italian website translated into English (it's not very good English but it's understandable)
2) Look through the UK website and double check the availability on the Italian website.
We encourage you to use the first option (Google Chrome) as there might be some fine print in Italian that you could overlook.
Unfortunately, we are not legally permitted to distribute catalogues. However, an online catalogue is available from IKEA Italia's website. We may also have a few hard copies at our store in Santa Venera. For more details email email@example.com or call 2033 4532.
We hope that all the above information was helpful to you!
Please email firstname.lastname@example.org or call +356 20334532 for more information.