Firstly, to get a quotation and place an order on our website you need to have an account. You can create an account here. Once you've logged into your account you will be taken to the shopping cart. Here you can put in the IKEA item codes that you'd like to buy one-by-one and you'll get an instant quotation! Fill out all your details on the next page and get ready to pay! Or leave your order in your account to come back and pay later.
Don't forget to check our open shipment and closing date! We will not be able to add new orders to closed shipments so get your order in before the next closing date to be on the safe side.
No, upon registration you're going to need to register with your Company name and VAT number. This will ensure that once your orders have been processed and paid for, you will be able to view and download a VAT invoice from your My Orders page. Everything else is exactly the same.
When you place multiple orders for the same shipment from the same account, they will be merged together as one whole order for that shipment under the account. We suggest that you create a separate account for the other delivery location/s. That way, you will be able to track all your items and their status for each individual delivery address.
As long as our shipment is still open it won’t be a problem to add or change items. Payment differences will need to be settled before the closing date. However, once we have closed the consignment, we cannot make changes to your order. If you would like to cancel items in your order that have not arrived but are on the way down, you will be credited the IKEA price paid originally, the shipping charge will not be refunded for that item.
It is possible that some items are out of stock at IKEA, Catania. Remember, IKEA is very popular in Sicily and hundreds of people visit every day so even the information regarding availability on their website might not be accurate. Since IKEA prepare our goods over the span of a week and a half, it is very difficult to predict what will arrive and what won't. We do not represent IKEA so we cannot have this information until the day the goods arrive in our warehouse.
You should always receive an email from us with an Order Update after we received every shipment.
If the items are simply out of stock they will be kept on back-order until you choose to cancel the items or until they are no longer available from IKEA, Catania. In both cases, you will receive the full amount in credit in your account for these items.
Maltashopper Limited is not, in any way, liable for the inconvenience caused by missing/out of stock/unavailable items from IKEA. Any cancelled orders/items, which have already been paid for, will be refunded.
Pay online by VISA or MasterCard
Send a cheque payable to Maltashopper Limited to the following address: Maltashopper Limited, 162, Cannon Road Santa Venera, SVR 5534
Transfer payment to our:
Bank Of Valletta account number 40020284811
IBAN : MT45VALL22013000000040020284811
Swift Code: VALLMTMT
Branch: Preluna Towers, Sliema
Pay in person at Maltashopper, 162, Cannon Road, St.Venera, SVR 5534, Malta.
Please add your order number to the transfer details or with the cheque sent by post so that we can match the payment to your order immediately and thus add your order to our open consignment at the time of receipt of payment.
REMEMBER: Paying with your VISA/Mastercard guarantees an immediate addition of your order to our open consignment.
If you are paying by CHEQUE/BANK TRANSFER, the order will only be added to our open consignment at the time once the funds are in our hand.
(ie: The cheque is received / bank transfer shows up on our statement)
In your account, you will be able to view a Statement of all your purchase/invoice/credit history with Maltashopper Limited. Invoices are visible in your Payments and can be printed off directly from there. Credit notes are issued automatically when an item is canceled. You can re-use credit for a new purchase or request a refund for this credit, at which point we will send a cheque for your refund. Items that are canceled will be credited the IKEA PRICE paid originally. This means that the shipping price you paid will not be refunded.
Should you have any queries with your account please let us know.
Once the items arrive in our warehouse we will contact you regarding a delivery. Deliveries are scheduled depending on your area and usually start the Monday after the shipment arrives in our warehouse. Delivery times are Monday, Tuesday, Thursday, Friday from 8am-4pm.
If the delivery date that we gave you doesn't work for you just let us know and we will try to accommodate your request. You're more than welcome to come and collect the goods from our offices once they arrive or perhaps have someone accept delivery on your behalf instead. You can also change the delivery address, however, that might mean that we have to change your delivery date too, so just send us an email with any issues and we'll get back to you as soon as possible.
We can also call an hour before to let you know we're on the way.
We will happily shift your appointment to the week you request, however, there is a storage fee. This amounts to 3% of the total value of the items per week in storage. The minimum storage charge per week is EUR 25.
We deliver to ground floor only. If you need the delivery to a higher floor you will need to secure the services of a lifting company and coordinate delivery times with our delivery department. Any lifting charges are to your account.
Nope! Gozo deliveries are normally scheduled once a week at no extra cost.
If you are unable to accept delivery or collect the order during the week that order is available, we will do our best to accommodate your request by giving you other delivery options.
As soon as you receive the Order Updated saying that the order has arrived you can come to collect your items! Don't forget that you'll need to collect the order before the next shipment comes in. The availability dates will be listed in the Order Update you will receive. Don't worry, we'll call you to remind you that you've got to come to collect your order.
We will always contact you with a new delivery date once more products arrive for you! The €10 delivery charge covers all products.
Of course! Always let us know that you’re going to collect to make sure that we prepare your goods, ensuring a smooth collection here in the office. You will also be credited the €10 once you opted not to take delivery. Collection can take place Monday - Friday from 8 am - 4:30 pm and Saturday from 9am-1pm.
Keep in mind that IKEA's catalog shows combinations of items put together. These combinations would have ONE code that is made up of many IKEA products which are all sold separately and thus different availability. We as Maltashopper, have to break down these combination codes that clients order as IKEA only source individual items for us as they do in the store. At the bottom of every page, you would be able to check whether the code you're ordering is made up of individual products or not.
We are responsible for delivering your items in good condition. Be sure to check your items with our delivery men when they are delivered and let them know of any visible damages to the boxes. To be considered for return, the items need to be in their original packaging which must be in excellent condition. Items damaged by the customer cannot be returned to IKEA. Any claims about damaged items should be submitted with photographic evidence to email@example.com within 48hours.
We cannot accept returns of any kind without their original packaging. The barcode and item code of the item would need to be visible/legible.
All items that we deliver will have the standard IKEA warranty conditions. Maltashopper Limited is not a franchise or local branch of any other entity. In particular, Maltashopper Limited is not related in any manner whatsoever to IKEA and makes no representations or warranties on IKEA’s behalf. Mattresses/textiles which have been opened and thus not sealed in the same way they were delivered are not returnable due to hygienic reasons. We do not recommend purchasing kitchen appliances from IKEA through us as it is possible that their warranties will not be applicable in Malta.
You can contact our returns department on 20347777 or firstname.lastname@example.org.
You can return products you bought with us as long as:
- The item is in its original packaging.
- The item barcode and item code number are clearly showing.
- The item was bought within the last 4 months.
Should you wish to return products, please send pictures of the items in their original packaging with their barcode number clearly visible to email@example.com.
We may have a few hard copies at our store in Santa Venera. However, an online catalog is available from IKEA Italia's website. For more details email firstname.lastname@example.org or call 2033 4532.
We do understand that there are some people who do not understand Italian and find it easier to look through a website in a more familiar language. However, please understand that different IKEA stores have different policies and prices, and since we are shopping from the Catania store in Sicily, theirs are the policies that count!
A couple of things that you can do to avoid confusion are:
1) Download Google Chrome and have the Italian website translated into English (it's not very good English but it's understandable)
2) Look through the UK website and double check the availability on the Italian website.
We encourage you to use the first option (Google Chrome) as there might be some fine print in Italian that you could overlook.
IKEA has a number of online tools that allow you to design your own space online. You can find the link here.
We do offer design services for kitchens and wardrobes. However, we do not work with appointments as our designer is based abroad. If you would like us to help with a wardrobe/kitchen design, there is a design fee as below:
Wardrobe Design Fee: EUR50
Kitchen Design Fee: EUR100
Feel free to drop an email on email@example.com with all the necessary measurements, plans, and your requirements that we would need to create your design. You can send your design fee to us via Bank Transfer/Cheque/Cash or even using your Visa/Mastercard in store. Designs can take around 3 working days to be completed. As soon as the design is finished, we will be able to send the design to you by email and you ask to have any readjustments made where needed.
-- Please note that the price is per 3D design. We are not able to send any 3D designs via email unless the fee has been settled --